Ingenico iWL250 / Move 5000 review
Ingenico iWL250 is the long-tail portable terminal across UK retail and hospitality; Move 5000 is the current-generation replacement. Hardware is the dominant traditional-acquirer estate alongside Verifone. Customer experience is set by the acquirer, not Ingenico.
At a glance
- Manufacturer
- Ingenico (part of Worldline)
- Acquirer
- Multiple (Worldpay, Barclaycard, Elavon, Lloyds Cardnet, Global Payments and other UK acquirers distribute Ingenico hardware)
- Form factor
- iWL250 portable with printer (legacy estate); Move 5000 portable handheld with printer (current generation)
- Contract
- Typically 12 to 48 months via the acquirer
How Ingenico iWL250 / Move 5000 works
Ingenico iWL250 / Move 5000 is a card terminal supplied through various UK acquirers and ISOs. Form factor: iWL250 portable with printer (legacy estate); Move 5000 portable handheld with printer (current generation). Connectivity: WiFi, 4G, Bluetooth, 3G (legacy iWL250).
Cards are read at the device, the transaction is authorised through the acquirer or ISO, and funds settle to your nominated UK bank account on that provider's schedule. The pricing table below shows the rate and contract.
The acquirer or ISO processes the card payments, but you are still the merchant. The contract sets your PCI DSS obligations and your liability for chargebacks, so read those terms before you sign. For the FCA chain, Companies House identifier and contract terms behind this acquirer, see the Worldpay (FIS) processor profile.
Pricing breakdown
| Cost component | Amount |
|---|---|
| Setup / hardware cost | Almost always rented via the acquirer; £15 to £25 per terminal per month is typical |
| Transaction rate | Acquirer-dependent; blended or interchange-plus negotiated per merchant |
| Monthly fee | Set by the acquirer; confirm in writing |
| Contract length | Typically 12 to 48 months via the acquirer |
| Exit fee | Early-termination fee may apply; confirm in writing |
Verify pricing directly with the acquirer or ISO before signing. UK card-acceptance pricing varies by sector, ticket size and processing volume. Full published price table: Worldpay fees.
Hardware and software
- Form factor: iWL250 portable with printer (legacy estate); Move 5000 portable handheld with printer (current generation).
- Connectivity: WiFi, 4G, Bluetooth, 3G (legacy iWL250).
- Card schemes accepted depend on your acquirer.
- Contactless: cards, Apple Pay and Google Pay, up to the contactless limit.
- Receipts: built-in receipt printer.
- POS integrations: ask the acquirer for its current list.
Contactless payments
Status: Accepts contactless cards, Apple Pay and Google Pay
This terminal has its own contactless reader. That is different from Tap to Pay on iPhone, which turns a phone into the reader: see our Tap to Pay on iPhone review for that product. Read the Tap to Pay on iPhone review
Settlement and funds
Settlement is set by the acquirer. Ask for the settlement time, and any same-day option, in writing.
Pros and cons
Pros
- + Long-established, widely installed UK portable terminal estate.
- + Move 5000 supports modern card schemes and contactless limits.
- + Robust hardware build.
- + Wide acquirer support means switching acquirer rarely forces a hardware change.
Cons
- − iWL250 is end-of-life for new deployments; many estates still running it should plan replacement.
- − Almost always rented; lock-in via acquirer contract.
- − Software experience dated vs Android terminals.
- − Customer service depends on acquirer.
Best for and avoid if
Best for
- · Existing acquirer-bundled deployments
- · Hospitality and retail on traditional acquirers
- · Estates standardised on Ingenico
Avoid if
- · No-contract economics
- · Same-day settlement seekers
- · Direct-to-merchant purchasing
FAQs
Does Ingenico iWL250 / Move 5000 require a contract?
Yes. Our record shows typically 12 to 48 months via the acquirer. Terms vary by acquirer, so confirm exit fees, auto-renewal and minimum monthly fees in writing before signing.
What does Ingenico iWL250 / Move 5000 cost in year 1?
Upfront hardware: Almost always rented via the acquirer; £15 to £25 per terminal per month is typical. Transaction rate: Acquirer-dependent; blended or interchange-plus negotiated per merchant. Contract: Typically 12 to 48 months via the acquirer. First-year cost depends on your card volume; MerchantHQ's quote tool will model the effective cost against alternatives.
Can I integrate Ingenico iWL250 / Move 5000 with my till or POS software?
Integration depends on the acquirer and the till software. Ask the acquirer or ISO for its current list of supported integrations, and confirm your till software is on it before you buy hardware.
How fast does Ingenico iWL250 / Move 5000 settle funds?
Settlement is set by the acquirer.
Can I cancel Ingenico iWL250 / Move 5000 early?
Early termination is governed by the contract. Check it for an early-termination fee or a remaining-monthly-fees clause, and get the cancellation terms in writing before you sign.
Compare Ingenico iWL250 / Move 5000
How Ingenico iWL250 / Move 5000 stacks up against the closest UK alternatives. Pick a head-to-head matchup or jump to the full alternatives shortlist.
Official site: Ingenico (part of Worldline)
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Payments review: Derren Powell, payments and fintech specialist, formerly Vice President, Business Development (Merchants) at Mastercard. Independent reviewer; the MerchantHQ editorial team retains control of the final content.